FAQ

Shipping and Returns

We do our best to ship your items the same day before 15:00 EST. In the worst case, it will be shipped the next day. Orders placed over the weekends will only be processed on Monday or Tuesday. 

Canada Canada: 2-5 business days
United states of america free icon United-States: 5-8 business days
Worldwide free icon International: 6-12 business days.

*Orders placed over the Holidays and special Promotional Events can extend the processing and shipping time.

We are sorry that the item you ordered did not meet your expectations. If you wish to return an unopened item that you purchased in the past month, simply respond to your confirmation email. If you bought your product on Amazon, you must return the product via the amazon website.

Absolutely, contact us by email with your address so that we can tell you the delivery date and associated costs.
BONUS: Are you an Amazon Prime member ?, most of our items are available on Amazon so you can receive them in 2 days.

Don’t panic, theres no fire! Remember that most orders are delivered on working days from monday to friday. If the package has not arrived within a reasonable time, send us an email. We will be happy to follow up with you.

In order for us to offer you free shipping on our items we ship using economy shipping. Don’t worry your package is around the corner it should arrive in less than 10 buisness days depending on the destination.

Products

Fire department, emergency services, or groups you’re invited to message us we have the perfect gifts and prices around! Contact us with the quantity needed we will prepare and give you a discounted price for your order.

The same one that goes in the fire with the rookie, we use the finest fabric that will resist to fire and repel water. The reflective band will be visible day and night from miles away

Yes we do stay tuned via our Facebook page and our email alerts. We can also offer discounts for large orders for fire departements or other special events.

For most items, we are able to put letters in creating a personalized and unique style.