We do our best to ship your items the same day before 15:00 EST. In the worst case, it will be shipped the next day. Orders placed over the weekends will only be processed on Monday or Tuesday.
Orders placed over the Holidays and special promotional events can extend the processing and shipping time.
Absolutely, contact us by email with your address so that we can tell you the delivery date and associated costs.
We’re sorry that the item you ordered didn’t meet your expectations.
Apparel and gear can be returned within 30 days of the purchase date for in-store credit, a refund, or a replacement, depending on the situation.
If you received the wrong item, a photo is required to exchange it for the correct one.
If the item doesn't fit, it may be returned and exchanged for another size, as long as it has not been worn and is in original condition. Return shipping costs are the responsibility of the customer.
If the item is damaged or a different size than what was ordered, please contact us right away. A photo will be required to process a refund, replacement, or exchange.
If the product was purchased on Amazon, it must be returned through the Amazon order panel.
Please note: Personalized or customized items cannot be returned or exchanged.
Don't panic, there’s no fire! Remember that most orders are delivered on working days from Monday to Friday. If the package has not arrived within a reasonable time, send us an email. We will be happy to follow up with you.
Fire departments, emergency services, or groups you’re invited to message us! We have the perfect gifts and prices around. Contact us with the quantity needed, and we will prepare a discounted price for your order.
Yes! We use authentic turnout gear. The same kind that goes into the fire with a rookie. It's made from high performance fabric that resists fire and repels water. The reflective band is highly visible both day and night, even from far away.
Yes, we do! Stay tuned via our Facebook page and email alerts. We can also offer discounts for large orders for fire departments or other special events.
For most items, yes. We can add names and badge numbers to create a personalized and unique style. You’ll be able to select personalization options directly on the product page.
Don't panic, there’s no fire! Remember that most orders are delivered on working days from Monday to Friday. If the package has not arrived within a reasonable time, send us an email. We will be happy to follow up with you.
